Shop Terms & Refund Policy
1. Who we are
The shop is operated by TableCommander Limited, a company registered in Northern Ireland (No. NI736379), registered office at Office 1583, 92 Castle Street, Belfast, Northern Ireland, BT1 1HE. In these terms, "we", "us" and "our" refer to TableCommander Limited.
2. These terms
By placing an order you agree to these terms. They sit alongside our Privacy Policy. If you don't agree, please don't order.
3. Order formation
Your order is placed when you complete checkout and payment is successfully authorised by Stripe. A confirmation email is sent to the address you provide. A binding sales contract is formed at the point the order confirmation is sent.
4. Pre-order drops
Most playmats are sold via a threshold pre-order model. When you place a pre-order:
- You are charged in full at checkout.
- Each design has a minimum order threshold (currently 60) and an orders close date (currently 4 May 2026, 23:59 UTC).
- If the threshold is reached by the close date, the design enters production and we ship it — expected dispatch around 30 June 2026.
- If the threshold is not reached by the close date, every order for that design is refunded in full to the original payment method.
- You may cancel your pre-order for a full refund at any time before the close date using the cancel link in your confirmation email.
5. Prices, currency and shipping
Prices are shown in GBP. Stripe may display and charge the equivalent amount in your local currency at checkout; the authoritative price is the one shown in Stripe's checkout page at the moment you pay. Shipping is charged at the rate shown at checkout for your delivery country.
International buyers may be charged customs duties, import VAT or handling fees by their local postal service on delivery. These are not included in the price or shipping fee and are the buyer's responsibility.
6. Delivery
We ship by Royal Mail Tracked from Belfast. Estimated delivery windows are shown at checkout and are business-day estimates, not guarantees. Ownership of the goods passes to you once we hand them to the carrier; risk passes to you on delivery.
7. Cancellation and refunds
Before the orders close date
You may cancel any pre-order for a full refund up until the orders close date. Use the cancel link in your confirmation email, or contact us at support@tablecommander.com. Refunds are issued to the original payment method and typically appear in 5–10 business days.
After production begins
Once the orders close date has passed and a design enters production, pre-orders can no longer be self-serve cancelled. Your UK statutory rights still apply:
- Under the Consumer Contracts Regulations 2013, for non-personalised goods you generally have 14 days from receipt of the goods to change your mind and return them for a refund. You must return the goods unused and in their original condition at your own cost within 14 days of notifying us.
- Made-to-order, personalised or bespoke items (for example designs produced solely because a pre-order threshold was reached) may be exempt from this 14-day right, in line with Regulation 28. Contact us if you're unsure whether a specific item is affected.
Faulty or damaged goods
If your order arrives damaged, defective or not matching the description, contact us within 30 days of delivery with photos and your order reference. We will arrange a free replacement or full refund (including original shipping) under the Consumer Rights Act 2015.
Refund method and timing
All refunds are processed through Stripe to the original payment method. We initiate refunds the same day we confirm a cancellation; most banks post the funds within 5–10 business days.
8. Our liability
We take responsibility for the value of the goods and for direct losses caused by our negligence. We do not limit or exclude our liability where the law does not permit us to do so — for example, for death or personal injury caused by our negligence, or for fraud. Where loss is not caused by our negligence or breach of these terms, we are not liable for it.
9. Changes to these terms
We may update these terms from time to time. The version in force when you placed your order is the one that governs your purchase.
10. Contact
Questions about your order or these terms: support@tablecommander.com.